Municipalities and School Districts Finding Need to Modernize Systems, Processes and Technology to Cope, Collaborate and Conquer Uncertainty
By and large, municipal governments and public school systems are doing admiral and applaudable work during this crisis that was suddenly thrust upon us all. From communicating to constituents with timely updates and critical announcements to establishing remote, virtual working and learning environments, what many have been able to achieve in such a short, compressed time frame is nothing short of amazing.
Of course, things haven’t been perfect. And some communities are coping more easily than others. But considering the circumstances, the early returns for most are encouraging, even as they are dispiriting. “We’re all in this together,” is a mantra we keep hearing, and it’s an important one to keep in mind as events continue to unfold.
No doubt, the cracks are starting to reveal themselves. Educators are confronting and working to overcome obstacles, as local governments are rising to meet previously unforeseen challenges, many seemingly unimaginable just a few short weeks ago. And while some of these newfound hurdles must and can be immediately cleared to keep our communities and schools operating, others are larger than what can be remedied in the here and now.
And therein lies both our collective challenge and opportunity: Take stock—there are lessons to be learned, and there are future decisions to inventory.
Prioritize and Triage Your Newly Discovered Vulnerabilities
In the short term, no doubt many school and municipal administrators are struggling to keep their heads above the proverbial water. But all water eventually finds its level, and there will, at some point, be an adjustment to this new normal, if only in parts.
Some day, believe it or not, we will all get back to the old normal, and when we do, we will emerge more aware than ever of the challenges, vulnerabilities and downright deficiencies we were once willing to live with. We should use this opportunity—and the respite we’ll receive when we get back to “business as usual”—to take stock of the most critical cracks in our armor, knowing that the next crisis may just as quickly and just as critically present itself without warning. Will we be ready next time? Only if we start preparing today!
We encourage all municipal and school district administrators to document any discoveries they make relative to challenges they suddenly face, which may not have been quite so obvious when things were closer to normal. And we further urge them to encourage their entire staffs to do the same.
Some challenges we expect many of you are struggling with include considerations such as:
Is there a remotely accessible knowledge bank for all to leverage? Or is critical data and information locked in desktop software on a computer that is suddenly behind locked doors? Or, worse yet, is there data, information or knowledge literally locked in a desktop drawer somewhere—as in, physically? Financial, operational and analytical knowledge, if it’s not already, should be accessible to anybody who needs it, wherever work may take them (in good times or in bad).
Are there tools and resources readily available to assist in the critical decisions we need to make in times of crisis? For example, many school districts need to make nearly instantaneous decisions regarding how and where they distribute their free and reduced lunch programs. A database that can instantly cross-sect demographic data based on need is a critical resource to efficiently answer questions, provide intelligence and inform critical decisions, in a whole host of applications and use cases.
How do we manage projects and teams when we’re all working from home? Significant projects, tasks and undertakings typically require the careful coordination of assets, budgets, personnel and calendars. This isn’t nearly as challenging when teams can convene, share physical project assets, and interact fluidly. But what about now, with no two people working in any single location? Project management software should facilitate collaboration, cooperative planning and dynamic budgeting, and even allow for asynchronous, a-geographical communication and coordination. Projects that have been long in the works might need to be urgently migrated to such third-party planning tools…then migrated back once we all get to enjoy some semblance of normalcy again.
What is our organization’s level of emergency preparedness? We’re re-learning during this most recent crisis just how quickly facts on the ground can change the modus operandi. What one day seems unimaginable and draconian may tomorrow feel necessary and intuitive. Coordinating, monitoring and documenting emergency preparedness and safety drills will be increasingly critical and, likely, more widely mandated in the future. Some of us are old enough to remember a time when “active-shooter lockdown” drills weren’t deemed necessary, but nuclear fallout drills were. And today, we are sheltering in place to escape and minimize viral infection. It’s important now more than ever to ask and answer: Will our systems and resources make such compliance and transparency easier, or more difficult?
Address the Urgent. Document the Important.
While we fully expect the cracks in the foundation to be showing (who in this world is today not waking up to new vulnerabilities and challenges?), we don’t expect that they be addressed and remedied overnight. Nor should they be. Sometimes, the decisions we make in times of crisis prove to be overreaches down the road.
But we can triage. We can document everything, and we can prioritize initiatives against considerations of urgency, impact and effect. Some challenges need to be immediately overcome, such as remote learning and virtual working environments. You’ve already taken steps in those regards. There will be more to consider. But you won’t be able to plug every hole in the dam at once.
Use this time to observe, to reflect and to take stock. Eventually, there will come a time when all (or most) of these challenges can and must be addressed. If we want to optimize our operations in preparation for times of crisis, we should modernize our technology, tools and resources now—once the dust of this current crisis clears. We will all need to rethink our priorities, plans and processes, not only to avoid future pain, but to attain an evergreen optimization of data, knowledge and valuable resources that represent the lifeblood of our communities.
We must create a roadmap for tomorrow’s success, even amid today’s pain. There’s no better time to plan for that than the present, when we are right in the middle of it.